Last updated: 5 September 2026
1. Free shipping
We ship free. There is no minimum order value and no shipping cost is added at checkout, however much you order or which of our countries the parcel goes to.
2. Where we deliver
We deliver to the Netherlands, Belgium, Germany and Switzerland. Do you live in another European country and want to order from us? Email support@lamaisonparfum.com and we'll see what's possible.
3. Processing and dispatch
Orders that come in on working days are handed to the carrier the same day. Order at the weekend or on a public holiday and your parcel goes out the next working day. In busy periods, such as around the holidays, that can take a day longer; we'll let you know if it does.
4. Delivery time
We ship from the Netherlands with MyParcel. After dispatch, delivery usually takes:
- Netherlands: 1 to 2 working days
- Belgium: 2 to 3 working days
- Germany: 2 to 4 working days
- Switzerland: 3 to 6 working days
These are the carrier's estimates, not a guarantee. You'll see the expected delivery day for your address at checkout and in your shipping confirmation.
5. Tracking your parcel
As soon as your parcel is registered you'll receive an email from us with a track & trace link. You can also look up your shipment on our Track your order page. It can take a few hours before the carrier's first scan appears.
6. Switzerland
Switzerland lies outside the European Union. Import duties and VAT may be charged on entry. Those costs are not included in our price and are payable by the recipient; the carrier collects them on delivery or asks for them in advance. The same applies to other destinations outside the EU.
7. Address details
Enter your address carefully. If something is wrong, email us as soon as possible at support@lamaisonparfum.com. As long as the parcel has not been registered we can usually still change the address. Once it is on its way we cannot.
If a parcel comes back to us because of an incorrect address, we'll contact you and send it again free of charge. If you'd rather have your money back, that's fine too.
8. Not received, lost or damaged
Is your shipment marked as delivered but nothing arrived? Check with your neighbours and any pick-up point first, and look in your letterbox. If you can't find the parcel, email us within seven days of the delivery notice. We'll open an investigation with the carrier and then arrange a replacement or a refund.
Did your parcel arrive damaged? Photograph the box and the contents and send it to support@lamaisonparfum.com. We'll sort it out for you.
9. Questions
For anything to do with your shipment, email support@lamaisonparfum.com. Mention your order number so we can look into it right away.