Returns and refunds

Last updated: 5 September 2026

You choose a fragrance on instinct, and instinct can disappoint. That is why you get 14 days to change your mind and we pay for the return.

1. Your cooling-off period

You have 14 days from the day you receive your order to tell us you want to send it back. After that you have another 14 days to actually ship the parcel. You do not need to give a reason.

2. What you can return

Products that are unopened with the seal intact, in their original box, we take back.

If the seal is broken we cannot take a fragrance back, for hygiene reasons. The same goes for samples and testers. This is an exception the law expressly allows for sealed goods that are not suitable for return once opened.

Did your order arrive damaged or wrong? Then this rule does not apply — see point 6.

3. How to start a return

Send an email to support@lamaisonparfum.com with your order number and the items you want to return. Within one working day you'll get a confirmation from us with a free return label.

Don't send anything back without that label: without it we cannot match your parcel to your order and the shipping cost is yours.

4. Return costs

The return is on us. You pay nothing, provided you use the return label we send you. Pack the fragrance securely — ideally in the box it arrived in — so it survives the journey.

5. Your refund

Once your return reaches us we check it and refund you within 14 days. We use the same payment method you paid with, unless we agree otherwise. There is no charge for the refund.

6. Damaged, faulty or wrongly delivered

Did your parcel arrive damaged, is the bottle broken, or did you receive the wrong product? Email us within a reasonable time of receipt at support@lamaisonparfum.com with your order number and a photo. We'll send a replacement free of charge or refund you — whichever you prefer. In this case the seal rule in point 2 does not apply.

7. Exchanges

Want a different scent or size? Start a return under point 3 and simply place a new order. That way you have your new fragrance fastest and neither of us is waiting on the other.

8. Returns on the 2 + 1 free offer

If you return part of a 2 + 1 order and drop below three items, the free item no longer applies. We recalculate the amount based on what you keep and refund the difference. Return the whole order and you get everything back, of course.

9. Withdrawal form

You may also use the model withdrawal form to notify a return. It is not required — an email with your order number is enough. If you'd like to use the form, include: your name and address, your order number, the date of your order and of receipt, the items you are withdrawing and the date of your message. Send it to support@lamaisonparfum.com.