Last updated: 5 September 2026
1. Who we are
La Maison Parfum sells fragrance through lamaisonparfum.com.
- Email: support@lamaisonparfum.com
- Postal address: 30 N Gould St, Sheridan, WY 82801, United States
- Our parcels are dispatched from the Netherlands
2. What these terms cover
These terms apply to every visit to our website and to every order you place with us. By ordering you agree to them. Our privacy policy, returns policy and shipping policy form part of them and apply alongside these terms.
If you buy from us as a consumer in the European Union, you always keep the mandatory protection of the consumer law of your own country. Nothing in these terms takes that away.
3. Our offer and our prices
All prices are in euros and include VAT. We ship free; no shipping cost is added. For destinations outside the EU, import duties and VAT may be charged on entry — those are payable by the recipient.
We do our best to present product information, scent descriptions and photos accurately. Colours and packaging may differ slightly on your screen from the real product, and manufacturers sometimes change their bottles.
If, despite our care, there is an obvious error in a price or description, we are not obliged to supply on those terms. We will contact you and you decide whether to keep the order at the correct price or cancel it. If you have already paid, you get your money back immediately.
4. How the sale is formed
Your order is an offer to us. The sale is formed as soon as we confirm your order by email. We may refuse or cancel an order — for example for a sold-out item, a suspicion of fraud, or an unusually large quantity. We will tell you and immediately refund anything you have paid.
5. Payment
You can pay with iDEAL, Bancontact, PayPal, credit card, Apple Pay, Google Pay and Shop Pay. All payments run over a secure connection provided by our payment provider. We process your order as soon as the payment is confirmed.
6. Delivery
We deliver to the address you give at checkout. Delivery times, carriers and what happens with an incorrect address or a lost shipment are set out in our shipping policy. We deliver within 30 days of your order at the latest, unless we agree otherwise with you.
7. The 2 + 1 free offer
With three fragrances in your cart, the cheapest of the three is free. The discount is applied automatically; you don't need a code. The offer applies across the range, per three items, and cannot be exchanged for cash. We may change or end the offer at any time; nothing changes for orders already placed. What happens on a partial return is set out in our returns policy.
8. Cooling-off period and returns
You have 14 days to change your mind and we pay for the return. We take back unopened, sealed products; opened fragrances we cannot, for hygiene reasons. The full arrangement is in our returns policy.
9. What you may expect from a product
What you buy from us has to be what we promised it would be. If it isn't — the product is damaged, incomplete or different from the description — tell us. We'll arrange a replacement or a refund. Your statutory rights in case of non-conformity remain fully intact.
Fragrance is a cosmetic product. Use it according to the instructions on the packaging and keep it out of reach of children and away from heat and direct sunlight. If you have sensitive skin or an allergy, check the ingredient list first.
10. Liability
We are liable for damage that is the direct result of a failure on our part. We are not liable for indirect damage — such as lost revenue or consequential loss — as far as the law allows. Our liability is limited to the amount of your order. These limitations do not apply in cases of intent or gross negligence on our part, to damage to life or health, or where mandatory consumer law prohibits them.
11. Our website
The texts, photos, design and logo on this site belong to us or to our suppliers. You may not copy or reuse them without our written permission. Brand names and brand logos of the fragrance houses remain the property of those houses; we use them solely to identify which product you are buying.
We do our best to keep the site available without interruption, but cannot guarantee it. The shop may be temporarily unreachable for maintenance or because of a fault.
12. Complaints
If you're unhappy about something, email support@lamaisonparfum.com with your order number. We reply within one working day and look for a solution together with you. If we cannot resolve it, as a consumer in the EU you can submit your complaint through the European Commission's dispute resolution platform: ec.europa.eu/consumers/odr.
13. Applicable law
Dutch law applies to these terms and to our agreement. If you live as a consumer in another European Union country, you also keep the mandatory protection of the law of your country of residence. Disputes are put before the competent court, unless the law designates another court.
14. Changes
We may amend these terms. The terms that apply to your order are those in force at the time you ordered. The date at the top shows when the latest version was published.